Frequently Asked Questions
Do You Ship Worldwide?
We sure do! Everything the studio offers is available for purchase worldwide (until something goes wrong). Please email us at geral@cesarmarti.com if you want to arrange a private purchase. All orders are shipped for free in orders over 1000€ to Europe. All original works are expertly packaged by us and shipped in a wooden box. Normal prints are made and shipped by a third party Company, except Limited editions produced by César Martiniano.
Shipping Times?
Normal Fine art print orders take up to 14 business days to process and to be shipped. Originals take 2-4 weeks to prepare for shipment to make sure everything is absolutely perfect!
Note that our base is located in Azores, so all Originals can delay when shipped from here. We strive to ship orders as quickly as possible but please note that on occasion, there may be delays in dispatching if artwork is going viral. My team is very small and hardworking and are doing everything they can to make sure you get your artwork as soon as possible. Once dispatched, an automated email is delivered to the email you provided at the checkout. You will have access to tracking information that provides you updates when they occur.
Can I Add A Request At Checkout?
Many collectors ask for special things at the checkout, such as signatures, extras and hand written notes from me. While this is wonderful and I would love to, I am simply no longer packaging prints personally in order to spend more time creating art and content for you to enjoy!
Requests will be noted, but cannot be guaranteed. This does not include requests to speed up dispatching times as we do not jump people ahead of the rest. Fairness always!
Can I Exchange Something In My Order?
Due to the nature of our packaging process, we are unable to make an exchange of products after checkout.
What Is The Best Way To Contact You?
If you have a query about your purchase, please be sure to submit a form through the contact page. I receive hundreds of DMs daily and if you are following up there, it is likely we may miss it. The contact page is to keep everything nice and simple for my team, so we can get back to you as soon as possible.
Please only use the contact page and not any email address you may find on this website or social media. Otherwise, we are unable to guarantee a response as some of our email addresses are no longer active.
Will I Get A Certificate Of Authenticity?
To preserve the integrity of works that rise in value over time, originals and limited editions are the only works that arrive with a certificate of authenticity. Open edition prints will not come with a certificate of authenticity.
Will My Print Be Hand-Signed?
Open edition prints do not arrive hand-signed. The original signature is printed on the fine art print along with the rest of the artwork but will never be available hand-signed. Only limited editions and originals are signed to preserve the integrity of works that increase in value over time and protect collectors' investments.
Can I Commission A Custom Piece?
I'm open for commissions, only commissions for my style of painting! Transform the vision you have for your space into captivating Abstract Artwork. You can do it in the Contact form.
Where Can I Find My Order Confirmation?
Your order confirmation and invoice is delivered to your inbox automatically after purchase. If you cannot find it in your primary inbox, it may have ended up in your spam folder!
Paper invoices are rolled with a sticker on top of protected prints are for our processing records. Sometimes the invoices can be ripped during the unboxing process, but not to worry! You have a digital invoice in your order confirmation for your recording convenience.
Brand Collaborations
Visit our contact page or email the studio at geral@cesarmarti.com for more information. Please include deadlines and if the company you represent would like to purchase full or partial rights to the work upon completion.